FAQ Help Center
popular questions
Please check the questions below. If these can not answer you, please enquiry any information by emailing to [email protected].
DHL/UPS/TNT/Fedex and other air shipments and sea shipments are all workable. In one words, we could do any shipments you wanted.
Please go to here for detailed information.
No.
To return your product, you should mail your product to the address which we emailed to you.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Yes. Provide free LOGO services for the fuselage and boot interface.
English is default. Other languages can be added if needed.
Can’t find an Answer?
Delivery & discounts
Yes. We have several sales on our website. Any questions, please chat with them online.
Not sure. Our clients are most retailers in their country. So please find them in your local place.
If these can not answer you, please enquiry any information by emailing to [email protected].
Please register your account on our website. We send product information regularly.
Contact us and provide videos and photos about products you using. We will provide professional solution with online support and video guideline.
We ship within 3-5 business days of your payment, except for pre-orders. For air shipment, it takes 1-2 weeks to arrive. For sea shipment, it will take 1-4 months to arrive. For ground shipping, it takes 1-3 months to arrive. All of this depends on where you receive your order and the shipping method chosen.
In the majority of international shipping situations, the seller is responsible for export customs clearance and the buyer for the import clearance. However, the exact prearrangement will depend on the agreed Incoterm for the sales transaction. Please contact us for the detailed information at [email protected].
