Find clear answers about shipping, returns, customization, languages, and after-sales support.
Please check the questions below. If you need more information, email [email protected] or use the contact form below.
We can arrange DHL, UPS, TNT, FedEx, air freight, or sea freight depending on the destination, product, and order size. Contact us for the best shipping option and an exact quotation.
Please review our refund and returns policy.
No.
Please send your return to the address provided by our team after your return request is approved.
Return shipping is paid by the customer and is non-refundable.
Exchange delivery time depends on your location and the shipping method selected.
For higher-value returns, we recommend using tracked shipping or purchasing shipping insurance.
Yes. We provide free logo customization for the machine body and boot interface.
English is the default language. Other languages can be added if required.
Yes. Our sales team is available online. If you have questions, contact us through the form below.
We work with retailers and distributors in many markets. Contact us to check availability or discuss a local partner.
If you cannot find the answer, email [email protected] or use the contact form below.
Create an account to receive product updates and sales information.
Contact us with photos or videos of the product and a description of the issue. Our team will provide troubleshooting guidance and, when needed, a video tutorial.
Orders are usually shipped within 3–5 business days after payment, excluding pre-orders. Air shipping usually takes 1–2 weeks; sea and ground shipping vary by destination and method. We will confirm the expected delivery time with your quotation.
The seller normally handles export customs clearance, while the buyer handles import clearance unless the agreed Incoterm says otherwise. Contact us for the details of your order.
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